Service Writer
Pacific Ag Rentals Pacific Ag Rentals Live Oak, FL Live Oak, FL Full-time Full-time Estimated:
$44K - $55.
8K a year Estimated:
$44K - $55.
8K a year 9 days ago 9 days ago 9 days ago JOB DESCRIPTION JOB TITLE:
Service Writer DATE:
July 14, 2023 EXEMPT:
No
Summary:
The Service Writer will use independent judgment to physically inspect inbound and outbound equipment at assigned Pacific Ag Rentals branch.
The Service Writer will ensure excellent service to both external and internal customers (i.
e.
- Service Manager, Shop Supervisor, Invoicing Supervisor, etc.
) through the timely and accurate delivery of equipment condition information, including missing, broken or damaged parts on outgoing or incoming equipment.
The Service Writer will also receive, gather information and communicate external customers' needs for field equipment repairs, referring them first to the Service Manager, Transportation Director, then to the sectional Vice-President, when appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Operations:
Physically inspects inbound and outbound equipment.
Takes digital photos of inbound and outbound equipment and inputs, organizes and manages images in the computer system.
Ensures that in-house labor and replacement costs are captured and entered so that proper invoicing can occur.
Customer Service:
Timely monitors equipment check-in and check-out procedures to ensure equipment inventory is accurate.
Actively and aggressively looks for missing, broken or damaged equipment to help lower business costs.
Communicates with customers in either written or verbal forms in a clear, professional and efficient manner.
Assures that customer field service needs are quickly, effectively and seamlessly handled.
Processes customer orders and quotes as related to equipment rentals, expertly resolves negotiations and issues.
General Requirements:
Establishes and maintains effective channels of communications with management, co-workers, vendors and all other business contacts Ensures the use of equipment and materials in a safe and acceptable manner, following established safety procedures, using appropriate safeguards, and observing common sense rules of safety in all on-the-job activities Conducts self in a manner reflecting positively on PAR and STAR and encourages others to do the same Is organized, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritization, and driven by excellence Directs tasks in accordance with changing deadlines and priorities to ensure positive outcomes Demonstrates proficient written and verbal communication skills, including accurate grammar and business correspondence Class C driver's license.
A belief in working as a cohesive team QUALIFICATION REQUIREMENTS Pacific Ag Rentals is a Drug-Free environtment.
Education and/or
Experience:
At least 2 years of experience in a similar work environment with a proven track record of successful logistics, effective decision-making and excellent people management skills Computer Skills:
Must be computer literate in Microsoft Office Suite Language Skills:
Bilingual English / Spanish Ability to respond to basic inquiries and present information effectively to customers, co-workers, and management verbally and in writing Mathematical Skills:
Ability to apply math concepts to practical situations Reasoning Ability:
Ability to define problems, establish facts, and draw valid conclusions WORKING CONDITIONS:
working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
ENVIRONMENT:
Work time is split between the office, shop and yard in a variety of weather Regular time is spent in the yard.
Noise level in the work environment is usually medium.
PHYSICAL DEMANDS:
Occasionally:
drive, sit,bend, twist, push, pull, climb, squat, crawl, kneel, reach above the shoulder, climb or balance; stand and walk; grasp with hands and fingers, handle tools, see (including close vision, distance vision, peripheral vision, depth perception), hear and speak, lift up to 100lbs.
MACHINES, TOOL AND EQUIPMENT:
Seldom (1-5%):
machines and tools Occasionally (6-33%):
_____________________ Frequently (34-66%):
______________________ Continuously (67-100%):
computer, telephone, forklifts, tractors TRAVEL:
This job requires routine travel within close proximity of regular assigned work locations Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
8 hour shift Ability to commute/relocate:
Live Oak, FL 32064:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Service Writers:
2 years (Preferred) License/Certification:
Driver's License (Preferred) Work Location:
In person Physically inspects inbound and outbound equipment.
Takes digital photos of inbound and outbound equipment and inputs, organizes and manages images in the computer system.
Ensures that in-house labor and replacement costs are captured and entered so that proper invoicing can occur.
Timely monitors equipment check-in and check-out procedures to ensure equipment inventory is accurate.
Actively and aggressively looks for missing, broken or damaged equipment to help lower business costs.
Communicates with customers in either written or verbal forms in a clear, professional and efficient manner.
Assures that customer field service needs are quickly, effectively and seamlessly handled.
Processes customer orders and quotes as related to equipment rentals, expertly resolves negotiations and issues.
Establishes and maintains effective channels of communications with management, co-workers, vendors and all other business contacts Ensures the use of equipment and materials in a safe and acceptable manner, following established safety procedures, using appropriate safeguards, and observing common sense rules of safety in all on-the-job activities Conducts self in a manner reflecting positively on PAR and STAR and encourages others to do the same Is organized, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritization, and driven by excellence Directs tasks in accordance with changing deadlines and priorities to ensure positive outcomes Demonstrates proficient written and verbal communication skills, including accurate grammar and business correspondence Class C driver's license.
A belief in working as a cohesive team At least 2 years of experience in a similar work environment with a proven track record of successful logistics, effective decision-making and excellent people management skills Must be computer literate in Microsoft Office Suite Bilingual English / Spanish Ability to respond to basic inquiries and present information effectively to customers, co-workers, and management verbally and in writing Ability to apply math concepts to practical situations Ability to define problems, establish facts, and draw valid conclusions Work time is split between the office, shop and yard in a variety of weather Regular time is spent in the yard.
Noise level in the work environment is usually medium.
Occasionally:
drive, sit,bend, twist, push, pull, climb, squat, crawl, kneel, reach above the shoulder, climb or balance; stand and walk; grasp with hands and fingers, handle tools, see (including close vision, distance vision, peripheral vision, depth perception), hear and speak, lift up to 100lbs.
Seldom (1-5%):
machines and tools Occasionally (6-33%):
_____________________ Frequently (34-66%):
______________________ Continuously (67-100%):
computer, telephone, forklifts, tractors This job requires routine travel within close proximity of regular assigned work locations 401(k) Dental insurance Health insurance Paid time off Vision insurance Monday to Friday 8 hour shift Live Oak, FL 32064:
Reliably commute or planning to relocate before starting work (Preferred) Service Writers:
2 years (Preferred) Driver's License (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
$44K - $55.
8K a year Estimated:
$44K - $55.
8K a year 9 days ago 9 days ago 9 days ago JOB DESCRIPTION JOB TITLE:
Service Writer DATE:
July 14, 2023 EXEMPT:
No
Summary:
The Service Writer will use independent judgment to physically inspect inbound and outbound equipment at assigned Pacific Ag Rentals branch.
The Service Writer will ensure excellent service to both external and internal customers (i.
e.
- Service Manager, Shop Supervisor, Invoicing Supervisor, etc.
) through the timely and accurate delivery of equipment condition information, including missing, broken or damaged parts on outgoing or incoming equipment.
The Service Writer will also receive, gather information and communicate external customers' needs for field equipment repairs, referring them first to the Service Manager, Transportation Director, then to the sectional Vice-President, when appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
Operations:
Physically inspects inbound and outbound equipment.
Takes digital photos of inbound and outbound equipment and inputs, organizes and manages images in the computer system.
Ensures that in-house labor and replacement costs are captured and entered so that proper invoicing can occur.
Customer Service:
Timely monitors equipment check-in and check-out procedures to ensure equipment inventory is accurate.
Actively and aggressively looks for missing, broken or damaged equipment to help lower business costs.
Communicates with customers in either written or verbal forms in a clear, professional and efficient manner.
Assures that customer field service needs are quickly, effectively and seamlessly handled.
Processes customer orders and quotes as related to equipment rentals, expertly resolves negotiations and issues.
General Requirements:
Establishes and maintains effective channels of communications with management, co-workers, vendors and all other business contacts Ensures the use of equipment and materials in a safe and acceptable manner, following established safety procedures, using appropriate safeguards, and observing common sense rules of safety in all on-the-job activities Conducts self in a manner reflecting positively on PAR and STAR and encourages others to do the same Is organized, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritization, and driven by excellence Directs tasks in accordance with changing deadlines and priorities to ensure positive outcomes Demonstrates proficient written and verbal communication skills, including accurate grammar and business correspondence Class C driver's license.
A belief in working as a cohesive team QUALIFICATION REQUIREMENTS Pacific Ag Rentals is a Drug-Free environtment.
Education and/or
Experience:
At least 2 years of experience in a similar work environment with a proven track record of successful logistics, effective decision-making and excellent people management skills Computer Skills:
Must be computer literate in Microsoft Office Suite Language Skills:
Bilingual English / Spanish Ability to respond to basic inquiries and present information effectively to customers, co-workers, and management verbally and in writing Mathematical Skills:
Ability to apply math concepts to practical situations Reasoning Ability:
Ability to define problems, establish facts, and draw valid conclusions WORKING CONDITIONS:
working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
ENVIRONMENT:
Work time is split between the office, shop and yard in a variety of weather Regular time is spent in the yard.
Noise level in the work environment is usually medium.
PHYSICAL DEMANDS:
Occasionally:
drive, sit,bend, twist, push, pull, climb, squat, crawl, kneel, reach above the shoulder, climb or balance; stand and walk; grasp with hands and fingers, handle tools, see (including close vision, distance vision, peripheral vision, depth perception), hear and speak, lift up to 100lbs.
MACHINES, TOOL AND EQUIPMENT:
Seldom (1-5%):
machines and tools Occasionally (6-33%):
_____________________ Frequently (34-66%):
______________________ Continuously (67-100%):
computer, telephone, forklifts, tractors TRAVEL:
This job requires routine travel within close proximity of regular assigned work locations Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
8 hour shift Ability to commute/relocate:
Live Oak, FL 32064:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Service Writers:
2 years (Preferred) License/Certification:
Driver's License (Preferred) Work Location:
In person Physically inspects inbound and outbound equipment.
Takes digital photos of inbound and outbound equipment and inputs, organizes and manages images in the computer system.
Ensures that in-house labor and replacement costs are captured and entered so that proper invoicing can occur.
Timely monitors equipment check-in and check-out procedures to ensure equipment inventory is accurate.
Actively and aggressively looks for missing, broken or damaged equipment to help lower business costs.
Communicates with customers in either written or verbal forms in a clear, professional and efficient manner.
Assures that customer field service needs are quickly, effectively and seamlessly handled.
Processes customer orders and quotes as related to equipment rentals, expertly resolves negotiations and issues.
Establishes and maintains effective channels of communications with management, co-workers, vendors and all other business contacts Ensures the use of equipment and materials in a safe and acceptable manner, following established safety procedures, using appropriate safeguards, and observing common sense rules of safety in all on-the-job activities Conducts self in a manner reflecting positively on PAR and STAR and encourages others to do the same Is organized, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritization, and driven by excellence Directs tasks in accordance with changing deadlines and priorities to ensure positive outcomes Demonstrates proficient written and verbal communication skills, including accurate grammar and business correspondence Class C driver's license.
A belief in working as a cohesive team At least 2 years of experience in a similar work environment with a proven track record of successful logistics, effective decision-making and excellent people management skills Must be computer literate in Microsoft Office Suite Bilingual English / Spanish Ability to respond to basic inquiries and present information effectively to customers, co-workers, and management verbally and in writing Ability to apply math concepts to practical situations Ability to define problems, establish facts, and draw valid conclusions Work time is split between the office, shop and yard in a variety of weather Regular time is spent in the yard.
Noise level in the work environment is usually medium.
Occasionally:
drive, sit,bend, twist, push, pull, climb, squat, crawl, kneel, reach above the shoulder, climb or balance; stand and walk; grasp with hands and fingers, handle tools, see (including close vision, distance vision, peripheral vision, depth perception), hear and speak, lift up to 100lbs.
Seldom (1-5%):
machines and tools Occasionally (6-33%):
_____________________ Frequently (34-66%):
______________________ Continuously (67-100%):
computer, telephone, forklifts, tractors This job requires routine travel within close proximity of regular assigned work locations 401(k) Dental insurance Health insurance Paid time off Vision insurance Monday to Friday 8 hour shift Live Oak, FL 32064:
Reliably commute or planning to relocate before starting work (Preferred) Service Writers:
2 years (Preferred) Driver's License (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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